Harbor Packet Pledge

Effective: 1 August 2026

1. What the pledge covers

We review claims for wrong SKU shipped, courier loss with tracking proof, or transit damage to the sealed foil pack when reported promptly with photos and order number.

2. What the pledge does not cover

• Germination results after the packet leaves our bay (storage, soil, climate, and sowing method vary).
• Opened, resealed, or transferred packets without intact harbor seals.
• Buyer preference changes after dispatch.
• Delays caused by incorrect address or unreachable phone.

3. How to raise a claim

Open Track & Support or email harbor@appilyfiftytwo.com within 48 hours of delivery (or expected delivery for loss claims). Include order ID, SKU, and clear photos of the outer carton and foil pack.

4. Remedies

Approved claims are resolved by replacement of the same SKU when stock allows, or by refund of the paid line amount to the original prepaid rail / COD adjustment path.

5. Quality desk

Quality reviews are overseen by Meera Salvi. Final commercial decisions rest with APPILY FIFTY-TWO SOWING SEEDS PRIVATE LIMITED.